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Maintenance Ticketing System & Inventory Management Portal
A Softr-based maintenance management platform that enables employees to submit work orders, track ticket progress, communicate through built-in messaging, manage inventory, and monitor operational KPIs.
The problem
A maintenance organization needed a centralized system to manage service requests, work orders, technician assignments, inventory tracking, and internal communication. The existing process relied on disconnected tools, making it difficult to monitor ticket status, track parts availability, and keep requesters informed. A custom Softr-based solution was developed to streamline maintenance operations, provide real-time visibility, and support future inventory management workflows.
What we built
Built a comprehensive maintenance operations platform using Softr and Airtable that centralizes work order management, ticket tracking, inventory control, and team communication. The solution includes a requester portal for submitting maintenance requests, technician workflows for assigning and updating work orders, KPI dashboards displaying Open Tickets, Tickets Waiting on Parts, Parts That Need Ordering, and New Requests, and status-based filtering for faster issue management. Users can view ticket details, upload photos and files, exchange messages within tickets, and receive real-time updates. The system was designed to support future inventory management capabilities, including stock tracking, parts allocation, reorder monitoring, and bulk inventory imports from existing datasets. The result is a single operational hub that improves maintenance response times, increases visibility across teams, and streamlines day-to-day facility operations.
What changed after launch
Topics
- Field Services & Maintenance
- Airtable
- Softr
- CustomJS
- Email Notifications
- File Uploads
- Home Services
- Client Portals
This was a client portal development build. See what a build like this costs, or hire a Softr developer to do the same for you.
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